Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 1

Chapter 1 - Introduction to operations and supply chain management. This chapter includes contents: What operations and supply chain managers do, operations function, evolution of operations and supply chain management, globalization and competitiveness, operations, strategy and organization of the text, learning objectives for this course. | Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 1 Chapter 1 OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 1 Introduction to Operations and Supply Chain Management 1-1 Learning Objectives • Describe what the operations function is and how it relates to other business functions. • Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management. • Discuss how and why businesses operate globally and explain the roles China and India play in the current global market. • Calculate and interpret productivity measures used for measuring competitiveness. • Discuss the process of developing, deploying, and monitoring the success of an operations strategy. • Organization of This Text Learning Objectives of This Course Lecture Outline • What Operations and Supply Chain Managers Do • Operations Function • Evolution of Operations and Supply Chain Management • Globalization and Competitiveness • Operations • Strategy and Organization of the Text • Learning Objectives for This Course What Operations and Supply Chain Managers Do • What is Operations Management? design, operation, and improvement of productive systems • What is Operations? a function or system that transforms inputs into outputs of greater value • What is a Transformation Process? a series of activities along a value chain extending from supplier to customer activities that do not add value are superfluous and should be eliminated Transformation Process • Physical: as in manufacturing operations • Locational: as in transportation or warehouse operations • Exchange: as in retail operations • Physiological: as in health care • Psychological: as in entertainment • Informational: as in communication Operations as a .