Chapter 8 - Human resources. This chapter includes contents: Human resources and quality management, changing nature of human resources management, contemporary trends in human resources management, employee compensation, managing diversity in workplace, job design, job analysis, learning curves. | Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 8 OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 8 Human Resources 1 Learning Objectives Discuss the basic principles of human resources management that quality-focused companies follow. Explain the history and principles of scientific management and subsequent employee motivation theories. Discuss contemporary trends in human resources management. Explain different methods of employee compensation. Discuss current issues relating to employee diversity, including examples of diversity initiatives. Describe factors that must be considered in good job design. Use a process flowchart, a worker–machine chart, and motion study to examine how work is done. Use learning curves for measuring work improvement, planning, and scheduling. 8-2 Lecture Outline Human Resources and Quality Management Changing Nature of Human Resources Management Contemporary Trends in Human Resources Management Employee Compensation Managing Diversity in Workplace Job Design Job Analysis Learning Curves 8-3 Human Resources and Quality Management Employees play important role in quality Employees have power management to make decisions that Most successful will improve quality and companies, including customer service Canada Awards for Strategic goals for quality Excellence (CAE) and customer winners, have a pervasive satisfaction require human resource focus teamwork and group Employee training and participation education are recognized as necessary long-term investments 8-4 Changing Nature of Human Resources Management Scientific management Assembly-line • Breaking down jobs into • Production meshed with elemental activities and principles of scientific
