Chapter 19 - Statistical process control and quality management. In this chapter, the learning objectives are: Discuss the role of quality control in production and service operations; define and understand the terms chance cause, assignable cause, in control, out of control, attribute, and variable; construct and interpret a pareto chart; construct and interpret a fishbone diagram; construct and interpret mean and range charts;. | Lecture Statistical techniques in business and economics (14/e): Chapter 19 - Lind, Marchal, Wathen
