Dear [NAME, ex. John Smith], I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X]. [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $ less than the 452B, I have credited your account in that amount.] | Mẫu thư thương mại dành cho khách hàng phần 3 RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X]. [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $ less than the 452B, I have credited your account in that amount.] Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any further assisstance. Sincerely, [YOUR NAME, ex. Jill Jones] RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a replacement. {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%. The difference will be credited to your account} Call me at XXX-XXXX if I may be of any other assistance. Sincerely, [YOUR NAME, ex. Jill Jones] RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition. I will immediately issue a credit to you in the amount of $[AMOUNT], to be applied against your next bill. I am ready to ship to you a replacement immediately and at your request. {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%} You can reach me at XXX-XXXX. Sincerely, [YOUR NAME, ex. Jill Jones]
