The aim of this paper is to explore the extent to which peer-to-peer users employ techniques of neutralization to justify prior-to behavior or rationalize their activities post behavior. First, a review of online customer misbehavior is provided, followed by an overview of existing research into the techniques of neutralization. Following a discussion of the research methods employed, findings regarding the peer-to-peer online misbehaviors and neutralization techniques are presented. | E-crimes An application of neutralization theory
