This study aims to shed light on the way customers determine their utilization of international payment services with blockchain applications. The primary data is collected from the 373 individuals who frequently use the international payment services in Vietnam. | The determinants of customer s intention to use international payment services by applying blockchain Uncertain Supply Chain Management 8 2020 439 456 Contents lists available at GrowingScience Uncertain Supply Chain Management homepage uscm The determinants of customer s intention to use international payment services by applying blockchain Ha Nguyet Dama Dung Thanh Phana Duc Tien Vub and Lan Thi Ngoc Nguyenc a Excellent Banking 59 School of Advanced Educational Programs National Economics University Vietnam b Business Analytics 61 School of Advanced Educational Programs National Economics University Vietnam c School of Economics Finance and Management The University of Bristol United Kingdom CHRONICLE ABSTRACT Article history This study aims to shed light on the way customers determine their utilization of international Received January 29 2020 payment services with blockchain applications. The primary data is collected from the 373 Received in revised format March individuals who frequently use the international payment services in Vietnam. We apply the 27 2020 combination of TAM UTAUT and ISS models to test the determinants of the Intention to use Accepted May 9 2020 Available online International payment services at Commercial banks applying Blockchain. These determinants May 9 2020 are Quality of System Quality of Service Quality of Information Perceivable usefulness Keywords Convenient usefulness and Social influence. The research results show that i All of the above Blockchain factors are positively associated with customers intention to use international payment Commercial Banks services in Vietnamese banks which implement blockchain ii The quality of information has Determinants the strongest positive impact on the customer s intended use. It refers that the international Intention to use payment services in banks should be safe accurate and timely iii Differently from the International payment hypothesis the social influence .
