This study perused the impact of E-banking services on customer satisfaction of selected bank customers in bank branches located in Challenge, Dugbe, Agbeni, Gbagi, Ojoo, and Secretariat districts in Ibadan metropolis. | E-banking services impact and customer satisfaction in selected bank branches in Ibadan metropolis Oyo state Nigeria Accounting4 2018 153 160 Contents lists available at GrowingScience Accounting homepage ac E-banking services impact and customer satisfaction in selected bank branches in Ibadan metropolis Oyo state Nigeria Haadi Babatunde Asiyanbia and Ajibola Abdulrahamon Isholab Bursary Department Federal College of Education Special Oyo Nigeria a bDepartmentof Psychology University of Ibadan Ibadan Nigeria CHRONICLE ABSTRACT Article history This study perused the impact of E-banking services on customer satisfaction of selected bank Received November 1 2017 customers in bank branches located in Challenge Dugbe Agbeni Gbagi Ojoo and Secretariat Received in revised format districts in Ibadan metropolis. The study employed a cross-sectional survey design and November 11 2017 convenience sampling technique. One hundred 100 bank customers were surveyed through a Accepted March 1 2018 Available online self-report questionnaire. Four research questions and two hypotheses were tested using March 1 2018 Pearson correlation analysis and t-test for independence at p . The results revealed high Keywords utilization of electronic banking products ATM 98 internet banking 85 electronic E-banking transfer 97 . Constraints experienced include internet network failure bank fraud and Customer satisfaction business loss due to failed e-transactions. Customers were satisfied with e-banking due to its e-transactions cashless nature cash accessibility saves time from bank visitation and seamless transactions. Service quality The study exhibited that customers used and were glad with e-banking products. Customers Ibadan metropolis segmentation and more investment in e-banking infrastructure were advised for promoting electronic banking services. 2017 by the authors licensee Growing Science Canada. 1. Introduction Electronic banking has occasioned an
