The prime objective of the current research study is to develop a comprehensive framework for e-logistics customer satisfaction. | The contributing factors towards e-logistic customer satisfaction a mediating role of information technology Uncertain Supply Chain Management 7 2019 63 72 Contents lists available at GrowingScience Uncertain Supply Chain Management homepage uscm The contributing factors towards e-logistic customer satisfaction a mediating role of information technology Muhammad Imrana Siti Norasyikin binti Abdul Hamida Azelin binti Aziza and Waseem-Ul- Hameedb a School of Business Management SBM Universiti Utara Malaysia Sintok Malaysia b School of Economics Finance amp Banking SEFB Universiti Utara Malaysia Sintok Malaysia CHRONICLE ABSTRACT Article history In this era of industrialization there is an increase rate of e-logistic services which has raised Received March 18 2018 the necessity to pay more attention on e-logistic customer satisfaction. E-logistic services Accepted May 16 2018 spread so rapidly worldwide which overlook the significant segment of customer satisfaction. Available online Therefore the prime objective of the current research study is to develop a comprehensive May 18 2018 Keywords framework for e-logistics customer satisfaction. Various studies highlighted the area of e- Low distribution charges logistic customer satisfaction however in a rare case literature formally documented the Low transit time problem of e-logistic customer satisfaction. Hence less attention has been paid to the aspect of Effective payment method customer satisfaction in e-logistic. To address this gap four hypotheses are proposed Information technology concerning the relationship of low distribution charges LDC low transit time LTT effective E-logistic customer satisfaction payment method EPM information technology IT and e-logistic customer satisfaction. An e-mail survey was preferred and questionnaires were distributed by using simple random sampling technique. The three hundred 300 questionnaires were distributed among the e- logistic users. The results
