In this paper an attempt is made to trace the evolution of TQM, key principles of TQM, tools of TQM and also the paper covers the entire range of TQM in 20 units, in four modules with brief explanation and practical applications. | TQM - an overview INTERNATIONAL JOURNAL OF MANAGEMENT IJM ISSN 0976-6502 Print ISSN 0976-6510 Online A STUDY IJM Volume 7 Issue 2 February 2016 pp. 396-406 http ijm IAEME Journal Impact Factor 2016 Calculated by GISI TQM - AN OVERVIEW Dr. S. S. Sheik Mohamad Assistant Professor. Jamal Institute of Management Jamal Mohamed College Autonomous Trichy-20 A. Anthoni Samy M. Phil. Management Studies Jamal institute of management Jamal Mohamed College Autonomous Trichy-20 ABSTRACT TQM is an organization wide philosophy with its core value centered on continually improving the quality of the product and services and the quality of its process to meet and exceed customers expectations. Everyone in the organization from top management to employees plays a role in providing a quality product and services to customers. Even the suppliers and customers are part of TQM. In this paper an attempt is made to trace the evolution of TQM key principles of TQM tools of TQM and also the paper covers the entire range of TQM in 20 units in four modules with brief explanation and practical applications. Total quality management TQM is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time focus on the customer have a strategic approach to improvement improve continuously and encourage mutual respect and teamwork - are practiced by all. Key words Quality Control Circle Cite this Article Dr. S. S. Sheik Mohamad and A. Anthoni Samy. TQM - An Overview. International Journal of Management 7 2 2016 pp. 396-406. http IJM 1. TQM -AN OVERVIEW Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture attitude and organization of a company that strives to provide customers with products and services that satisfy their needs 2. .
