Proposal of an approach to improve business processes of a service supply chain

The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study. | Proposal of an approach to improve business processes of a service supply chain International Journal of Mechanical Engineering and Technology IJMET Volume 10 Issue 03 March 2019 pp. 978-989. Article ID IJMET_10_03_098 Available online at http ijmet JType IJMET amp VType 10 amp IType 3 ISSN Print 0976-6340 and ISSN Online 0976-6359 IAEME Publication Scopus Indexed PROPOSAL OF AN APPROACH TO IMPROVE BUSINESS PROCESSES OF A SERVICE SUPPLY CHAIN Houda Mezouar ENSIAS Mohammed V University of Rabat Rabat Morocco Abdellatif El Afia ENSIAS Mohammed V University of Rabat Rabat Morocco ABSTRACT The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain SSC through a real case study. Within this framework the paper suggests an approach based on the DMAIC Define-Measure- Analyze-Improve-Control method of Six Sigma - that combined Business Process Management BPM Supply Chain Operations Reference SCOR root cause analysis tree diagram and Characteristics of Smart Supply chain - to improve one chosen business process of the Moroccan retirement supply chain. Based on this case study the paper shows that the suggested approach identifies the malfunctioning causes for the studied business process improves its behavior and manages its control. The approach is detailed and it combines methods which are not complicated so it can be used by academics and organization s managers. More case studies can be used to more thoroughly evaluate the presented approach. Keywords BPM Business process SCOR Smart supply chain Service supply chain Cite this Article Houda Mezouar and Abdellatif El Afia Proposal of An Approach to Improve Business Processes of a Service Supply Chain International Journal of Mechanical Engineering and Technology 10 3 2019 http IJMET JType IJMET amp VType 10 amp IType 3 1. INTRODUCTION In the light of the increasing attention on SSC by both .

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