Supervisors are the people who execute and maintain organization’s standards. They are also the link between senior managers and staffs. Supervisors not only monitor staffs’ performance but also are responsible for customers’ dissatisfaction and employees’ low spirits and productivity. In summary, the supervisor is an important and difficult job. | Who are you? Who am I, who am i? You are a supervisor? You are a shift leader? When did you become a supervisor? On which occasion? Do you see the differences between a supervisor and other employees? What are difficulties you have to face in your job? In what way you are assigned and supported by your head of department? Introduction Supervisors are the people who execute and maintain organization’s standards. They are also the link between senior managers and staffs. Supervisors not only monitor staffs’ performance but also are responsible for customers’ dissatisfaction and employees’ low spirits and productivity. In summary, the supervisor is an important and difficult job. Becoming a supervisor - getting a step on managing scale. What do you get when becoming a supervisor? Happiness, pride Salary, bonus Envy Confusion Have you trained as a supervisor yet? Purposes of the training session: Explaining the role of a supervisor Understanding the staff and have equivalent methods of . | Who are you? Who am I, who am i? You are a supervisor? You are a shift leader? When did you become a supervisor? On which occasion? Do you see the differences between a supervisor and other employees? What are difficulties you have to face in your job? In what way you are assigned and supported by your head of department? Introduction Supervisors are the people who execute and maintain organization’s standards. They are also the link between senior managers and staffs. Supervisors not only monitor staffs’ performance but also are responsible for customers’ dissatisfaction and employees’ low spirits and productivity. In summary, the supervisor is an important and difficult job. Becoming a supervisor - getting a step on managing scale. What do you get when becoming a supervisor? Happiness, pride Salary, bonus Envy Confusion Have you trained as a supervisor yet? Purposes of the training session: Explaining the role of a supervisor Understanding the staff and have equivalent methods of supervision. Effective communication Showing leadership and team building skill Training the staff effectively Good skill of appraising staff Unit 1: Definition of a supervisor The role of a supervisor You directly manage a certain number of staff. Your duties are: + finding methods to support your team in their jobs + ensuring that employees have sufficient conditions to become specialists at their fields. How to support your staff? You support your staff by: Good planning Good organizing .Clear orientations Listen, encourage, compliment, instruct, Resolve conflict, protect your team FO Supervisor General To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. To encourage employees to maintain good relationships with their colleagues and all other departments. To ensure that all employees report for duty punctually, wearing the correct uniform and name tag at all times. To ensure that they maintain a high .
