The objective of this study is provide an overview of the issues and challenges for electricity distribution service quality and customer satisfaction in Indian electricity distribution sector. | Major issues and challenges for urban customers satisfaction in Indian electricity distribution sector - A review International Journal of Management IJM Volume 7 Issue 5 July Aug 2016 57 Article ID IJM_07_05_004 Available online at http ijm JType IJM amp VType 7 amp IType 5 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication MAJOR ISSUES AND CHALLENGES FOR URBAN CUSTOMERS SATISFACTION IN INDIAN ELECTRICITY DISTRIBUTION SECTOR - A REVIEW Rajesh M Holmukhe Research Scholar National Institute of Industrial Engineering NITIE Mumbai India ABSTRACT The objective of this study is provide an overview of the issues and challenges for electricity distribution service quality and customer satisfaction in Indian electricity distribution sector. To investigate all genuine issues researcher has chosen a literature review approach methodology in this study. The preliminary analysis has revealed some interesting findings which are explained in detail in this paper. The paper specifically discusses the problems with respect to urban household level electricity distribution service quality of various electricity distribution companies in India. Further it highlights the discussion on needed service quality schemes and policies for customer satisfaction. The first section of this study provides introduction. Next part of study . section 2 takes overview of global and regional utility industry scenario. Section 3 deals with finings which include key issues confronting the distribution segment and possible solutions. Lastly discussion Recommendations are given. Key words Power Sector Urban Customers Electricity Distribution Customer Satisfaction Cite this Article Rajesh M Holmukhe Major Issues and Challenges For Urban Customers Satisfaction In Indian Electricity Distribution Sector - A Review. International Journal of Management 7 5 2016 57 http .
