The study was conducted by a cross-sectional descriptive study of 360 patients, including Kinh and ethnic minorities, in a 1:1 ratio. The results showed five service quality factors affecting patient satisfaction in descending order: (1) Assurance, (2) Responsiveness, (3) Empathy, (4) Reliability, and (5) Tangible. Besides, some demographic and clinical characteristics that had statistically significant impacts on the level of satisfaction of the surveyed patients were also indicated. | Factors affecting the satisfaction of outpatients on the quality of healthcare services at Lam Dong General Hospital II
