Bài viết chỉ rõ hơn những vi phạm thường gặp về bảo vệ quyền lợi người tiêu dùng trong thương mại điện tử từ đó đề xuất một số kiến nghị nhằm nâng cao hiệu quả bảo vệ quyền lợi người tiêu dùng trong thương mại điện tử tại Việt Nam hiện nay. | Journal of Mining and Earth Sciences Vol. 61 Issue 5 2020 87 - 96 87 Protecting the interests of consumers in E-Commerce according to Vietnamese law Anh Ngoc Thi Nguyen 1 Chien Minh Le 2 1 Faculty of Economics and Business Administration Hanoi University of Mining and Geology Vietnam 2 Viet Nam Institute for Economic and Policy Research Ha Noi Vietnam ARTICLE INFO ABSTRACT Article history Consumers rights protection is the guarantee of consumers in the Received 9th Aug. 2020 commercial trasaction process in order to improve the efficiency of Accepted 03rd Sept. 2020 commercial transactions creating a driving force for the development of Available online 31st Oct. 2020 national production. E-commerce is an effective but still relatively new Keywords form of civil transactions in our country and easy to infringe on Consumers consumers interests so to promote e-commerce transactions the interests of Consumers in e-commerce are protected not only through the Commerce activities of consumer associations but also through legal documents of Law the State such as the Law on Protection of Consumer Rights 2010 Law on Rights. Electronic Transactions 2005 However the practical research results show that in the past time the acts of violating consumer interests in e- commerce have tended to increase such as violations of goods information personal secrets of consumers. The article analyzes the current situation of protecting consumers interests in e-commerce according to Vietnamese law related to these aspects 1 the information provided by businesses 2 online payment security data protection and privacy dispute resolution and redress 3 the right to obtain documents relating to e-commerce transactions proposing a number of recommendations to improve the efficiency of law enforcement on consumer protection in e-commerce contributing to promoting goods exchange and business activities of the economy. Copyright 2020 Hanoi University of Mining and Geology. All rights reserved. .
