The dissertation studies the quality of health care services by health insurance at district hospitals in Thai Nguyen province. The dissertation has summarized the theoretical and practical basis of the quality of health care services by health insurance. In addition to the traditional factors that constitute the quality of health care service by health insurance, approached from the patient's side according to the SERVPERF model, include Reliability; Responsiveness; Assurance; Empathy; Tangibles. The dissertation has added a new element - the administrative procedure for health care service by health insurance. |
