The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality. |
