The objectives of this report include the following: Provide a review of literature of safety culture and just culture; raising awareness in the aviation community of the benefits of creating a just culture; provide a road map of just culture implementation in aviation organizations, provide initial guidelines from case studies to develop and maintain a just. | ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN HẢI ANH JUST CULTURE PRACTICE IN THE AVIATION INDUSTRY RECOMMENDATIONS FOR VIETNAM AIRLINES THỰC HIỆN VĂN HOÁ CHÍNH TRỰC TRONG NGÀNH HÀNG KHÔNG MỘT SỐ GỢI Ý CHO HÃNG HÀNG KHÔNG QUỐC GIA VIETNAM AIRLINES LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2020 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN HẢI ANH Just culture practice in the aviation industry recommendations for vietnam airlines THỰC HIỆN VĂN HOÁ CHÍNH TRỰC TRONG NGÀNH HÀNG KHÔNG MỘT SỐ GỢI Ý CHO HÃNG HÀNG KHÔNG QUỐC GIA VIETNAM AIRLINES Chuyên ngành Quản trị kinh doanh Mã số LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC . NGUYỄN NGỌC THẮNG HÀ NỘI - 2020 DECLARATION The author confirms that the research outcome in the thesis is the result of author s independent work during study and research period and it is not yet published in other s research and article. The other s research result and documentation extraction table figure formula and other document used in the thesis are cited properly and the permission if required is given. The author is responsible in front of the Thesis Assessment Committee Hanoi School of Business and Management and the laws for above-mentioned declaration. TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES TITTLE CHAPTER . 1 1. Rationale . 1 2. Literature review. 2 3. Research Aim . 4 4. Research Objectives . 4 5. Research Scope . 4 6. Structure of the thesis . 4 CHAPTER I THEORETICAL BACKGROUND . 6 . Safety culture definition . 6 . A Just Culture definition . 7 . Benefits of Just Culture . 8 . Principles of Just Culture. 9 . Distinguish acceptable and unacceptable behaviors . 11 . Just Culture decision tree . 13 . Creating and implementing Just Culture . 15 CHAPTER II METHODOLOGY . 18 . Research approach . 18 . Data collection . 20 . Secondary data. 20 . Primary data semi-structured interviews . 20 . Interview preparation. 21 .
