Students can practise using the vocabulary from all the Vocabulary Banks in context with the MullLROM and the New English File Students website. There is also a phoco-copiable activity to revise the vocabulary from each File. ©Teachers Book p. 197 | 1 branch 5 services 2 staff 6 compensation 3 goods 4 in stock 7 guarantee Extra support Go through the text reading it aloud paragraph by paragraph with the class making sure SS understand it. 11 necessary use SS I to clarify. e Focus on the last part of the article Top tips for complaining and on the five phrases Be reasonable etc. . Make sure SS understand what they mean. Get SS to read the text and complete it with the phrases. Get them to compare their answers with a partner s and then check answers. Deal with any vocabulary problems SS may have. Finally get SS to vote on which two tips they think are most important and why. 1 Act quickly 2 Always go to the top 3 Kccd a record 4 Don t lose your temper 5 Be reasonable 6 GRAMMAR reported speech commands a Focus on the two sentences from the article in 5 READING and ask SS to imagine what the actual words used by the shop assistants were. You could refer SS to the cartoon in the text for the first one. Possible answers 1 If you want my advice buy a new one If I were you I d buy a new one I I think you should buy a new one 2 Come back in a week sir I Could you come back next week Emphasize that when the shop assistants words were reported . turned into reported speech the construction was They told him the infinitive with to . b Focus on the instructions and the four cartoons and speech bubbles. Tell SS to complete the four sentences using the positive or negative infinitive of a verb. Put SS in pairs and set them a time limit. Check answers. 1 She asked the shop assistant to give her a refund. 2 He told the people at the next table not to make so much noise. 3 She asked the receptionist to change her room. 4 He told the taxi driver not to go I drive so fast. c Tell SS to go to Grammar Bank 6A on . Read the examples and go through the rules for Reported speech commands. Grammar notes Reported speech commands This structure is not difficult but can be a problem for SS who use for example a subjunctive in .
