This action research project was conducted to aim at solving the problem of reticence in speaking activities which possibly caused students’ low achievement in English subject at university. | VIETNAM NATIONAL UNIVERSITY HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST- GRADUATE STUDIES - o0o - NGUY N VŨ XUÂN LAN DEALING WITH RETICENCE IN ENGLISH SPEAKING ACTIVITIES OF NON-ENGLISH-MAJORED STUDENTS AT UNIVERSITY OF SCIENCE VIETNAM NATIONAL UNIVERSITY HANOI KH C PH C TÌNH TR NG KHÔNG NHI T TÌNH THAM GIA CÁC HO T Đ NG NÓI MÔN TI NG ANH C A SINH VIÊN KHÔNG CHUYÊN TRƯ NG Đ I H C T NHIÊN Đ I H C QU C GIA HÀ N I . MINOR PROGRAMME THESIS Field English Teaching Methodology Code 60140111 Hanoi 2016 VIETNAM NATIONAL UNIVERSITY HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST- GRADUATE STUDIES - o0o - NGUY N VŨ XUÂN LAN DEALING WITH RETICENCE IN ENGLISH SPEAKING ACTIVITIES OF NON-ENGLISH-MAJORED STUDENTS AT UNIVERSITY OF SCIENCE VIETNAM NATIONAL UNIVERSITY HANOI KH C PH C TÌNH TR NG KHÔNG NHI T TÌNH THAM GIA CÁC HO T Đ NG NÓI MÔN TI NG ANH C A SINH VIÊN KHÔNG CHUYÊN TRƯ NG Đ I H C T NHIÊN Đ I H C QU C GIA HÀ N I . MINOR PROGRAMME THESIS Field English Teaching Methodology Code 60140111 upervisor r Ho ng Th Xu n Ho Hanoi 2016 DECLARATION I hereby certify that this research entitled Dealing with reticence in English speaking activities of non-English-majored students at University of Science Vietnam National University Hanoi was conducted and then submitted in partial fulfillment of the requirements for the degree of Master of Arts . This paper was original and has not been submitted for any degrees at any other universities or institutions. Hanoi 2016 Ngu n V Xu n L n i ACKNOWLEDGEMENTS First of all I would like to express my deepest appreciation to Dr. Hoang Thi Xuan Hoa for her expert guidance encouragement and patience during my completion of this MA thesis. Her important suggestions greatly contributed to the final improvements of this paper. Special thanks should also be sent to colleagues and my students at Hanoi University of Science without whom the data procedures could not have ever been completed. .