This study applies the text-mining methodology, aims to explore how urban image formed with which destination brand personalities. Based on online reviews retrieved from TripAdvisor, 12 traits related to four dimensions of Danang brand personalities is explored. These dimensions are sincerity, excitement, competence, and sophistication. The results show that excitement and competence are dominant personalities of Danang urban heritage image with the coverages are and , respectively. Some implications for city image promotion and further research also are suggested. |
