Research Objective: Identify organizational competences of Lam Dong hotels; measuring the impact of these competences factors on the performance of Lam Dong hotels; suggested management implications, policy implications to support Lam Dong hotels to improve their competitiveness. | MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY - BACH NGOC HOANG ANH THE IMPACT OF ORGANIZATIONAL COMPETENCES ON THEIR PERFORMANCE THE CASE OF HOTELS IN LAM DONG PROVINCE MAJOR IN BUSINIESS ADMINISTRATION CODE SUMMARY OF DESSERTATION HCM CITY. AUGUST 2018 The work was completed at University of Economics Ho Chi Minh City Science Instructor Vice Professor Doctor. Phuoc Minh Hiep Doctor. Nguyen Van Dung Reviewer 1 . . Reviewer 2 . . Reviewer 3 . . The dissertation defense before review committee at school level will be hold at . . At . More information can be found at library . CHAPTER 1 INTRODUCTION Intruduction The competitive advantage has been studied by scholars with many typical perspectives such as the theory of resources-based view Barney 2001 the theory of competence-based view Sanchez amp ctg 1996 the dynamic capabilities approach Teece amp ctg 1997 dynamic resource-based view Helfat amp ctg 2007 competence-based theory of the firm Freiling 2008 or the correlations between the relationship of resources capabilities and competing competencies of Hubbard et al. 2008 . Overall these theories suggest that the competitiveness of the firm is validated from management capabilities integrative capabilities and the dynamics capabilities to adapt to turbulance changing market. In order to have a clearer view of the process of mangagement and resource integration that make the organization archive competitiveness this thesis uses theories of total quality management TQM market orientation and service climate to develop a theoretical model that explains the performance of firms. By reviewing previous studies the thesis reveals that TQM market orientation and service climate are important competences of the organization. As proposed by Tena et al. 2001 TQM is the ability to integrate and manage resources to create specific competences for the organization thereby organizational performance is enhanced. According to Youseff s .
