Tham khảo tài liệu 'new english file upper intermediate student's book part 10', ngoại ngữ, toefl - ielts - toeic phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | A formal letter Writing Head Office Café Royale 7 Charlton Road Milton Keynes MK1 5GB 14 Hampden Crescent Cheltenham Gloucestershire GL50 I0VB Dear Sir Madam 1 I am writing to complain about a meal my family and I had in the Café Royale restaurant in Market Square last Saturday night. We have eaten in this restaurant2 and the background music has always been very low and 3 However 4 the music was terribly loud almost deafening. When the waiter took our order I asked him politely if he could turn the music down which he did. However while we were eating our main course the music was turned up again and we could hardly hear ourselves speak. This time I asked to see the manager. She spoke to us in 5 and unfriendly manner. She told us that we were the only customers who had ever complained about the music and 6 turn it down. We were so angry we decided to leave without having dessert or coffee. I have eaten in other branches of Café Royale all over the country but 17 unless I receive an explanation and apology for the 8 we received. 9 a Read the letter and answer the questions. 1 Who is the letter to 2 Why is Joseph writing 3 What does he hope to achieve b Complete the letter with the more formal of the two phrases. 1 fm writing 1 am writing 2 lots of times on many occasions 3 pleasant nice 4 on this particular evening when we were there this time 5 a really rude an extremely rude 6 said she wouldn t refused to 7 will not do so again won t go there again 8 unacceptable treatment awful treatment 9 Best wishes Yours faithfully c Last week you had a bad experience in an expensive hotel. When you get home you decide to write a letter or email to complain. Look at the Useful language expressions and make sure you know how to use them. Useful language Typical openings Dear Sir Madam Dear Mr Waters I am writing to complain about. I am writing to express my dissatisfaction with. Typical endings I look forward to hearing from you. Yours faithfully when you begin Dear Sir Madam
