B.7. Where to Get Troubleshooting

. Where to Get Troubleshooting Help If the basic steps described in this chapter haven't helped, the universe is crawling with additional help sources. In general, this is the part in any Mac book where you're directed to Apple's help Web site | . Where to Get Troubleshooting Help If the basic steps described in this chapter haven t helped the universe is crawling with additional help sources. In general this is the part in any Mac book where you re directed to Apple s help Web site to various discussion forums and so on and indeed those help sources are listed below. But the truth is the mother of all troubleshooting resources is not any of those it s Google. You ll find more answers faster using Google than you ever will by starting at any of the individual help sites below. That s because Google includes all of those help sites in its search Suppose for example that you ve just installed the software update for Leopard and it s mysteriously turned all your accounts including your own into Standard accounts. And without any Administrator account you can t install new programs change network settings add or edit other accounts and so on. You could go to one Web site after another hunting for a fix repeating your search or you could just type Leopard standard accounts into Google and hit Enter. See Figure B-4. Figure B-4. Don t waste your time. Start any troubleshooting search at Google. Leave out small words like it the of and so on Google ignores them. Bottom Presto Google s very first results link contains the answer. . Help Online These Web sites contain nothing but troubleshooting discussions tools and help Apple Discussion Groups http . The volume and quality of question-and-answer activity here dwarfs any other free source. If you re polite and concise you can post questions to the multitudes here and get more replies to them than you ll know what to do with. Apple s help site support . Apple s help Web site includes downloadable manuals software updates frequently asked questions and many other resources. It also has a Search box which may look mild-mannered but is actually the mother of all troubleshooting resources the Knowledge Base.

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