Chapter 16b: Answer key about QUALITY MANAGEMENT 1. Answer: d Project quality management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It includes ‘‘all activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by means such as quality planning, quality control, quality assurance, and quality improvement, within the quality system.’’ 2. Answer: c Projects are typically part of an organization larger than the project— corporations, government agencies, health care institutions, international bodies, professional associations, and others. Projects are typically authorized as a. | I QUALITY MANAGEMENT 1. Answer d Project quality management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It includes all activities of theovcrdl management function that determine the quality policy ob-T implement dtern Vy rncvrn cvd qutlvty plmnmc vculoy . 1. ouoonee mOquelnv i tny wd the quality system. m A 2. Answer c Projectsare of an organization larger than the project corporations government agencies health care institutions international bodies profencional associations and others. Auth f tesuli nftme otmvte stimuli may also be called problems opportunities or business requirements. The ce trelt iin e oUalltleseitermsis gene .y mleCe lcl e eeiCe. ie J. . Pm ee thi upee menntemcntiwVcat l setting strategic company goals. b v rs e O A 3- Answer c According lu .uignimd min .i to 95 of the quality problems that occur in organizations are from processes controlled by upper management. 4. Answer c Qualityprogiemtsavemency. to the project that are in excess of the cost of the implementation and operation. 5. Answer b Experiments are usedlg detiwinctlic inspect ef the clifferenlverievlel. The design of the experiment is a controlled study of the problem. Holding all variables conrtaet and varying one of them is sensitivity analysis. The results will show which variable has the most impact on the process. 354 I Quality Management 355 6. Answer a The averaging of the five parts that are sampled is called the X bar value. In control charts the two values that are normally plotted on the control chart are the X barvaluc and the R value the difference between the highest and lowest value of the dimension in the sampled parts. P r 7. Answer c This slice Ctzrzrh lorSzr TObSOardefinitism for quality. Stated and implied needs are the inputs to developing the requirements
