Best Practives in Leadership Development & Organization Change 36. Mục đích của cuốn cẩm nang này là cung cấp cho bạn tất cả các yếu tố cần thiết và thiết thực làm thế nào để phát triển khả năng tổ chức, thực hiện một thay đổi tốt nhất và sáng kiến lãnh đạo trong tổ chức của bạn một cách hiệu quả và tốt nhất. | 320 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE processes demanding clients rapidly increasing technologically sophisticated systems and increasingly stringent regulations. Members of the MIT community and MIT s physical assets its buildings and grounds benefit from highly skilled facilities personnel. The Learning and Performance Center is implementing more technical skills training along with many courses in diversity management computers leadership and safety. How does Facilities measure the value of its service in terms of the internal and external customer At the completion of every service request by Repair and Maintenance the functional unit responsible for all of the repairs to existing building structures and systems and Design and Construction Services the functional unit responsible for all renovations the internal or external customer is asked to provide feedback on the quality of the service. Returned evaluations are reviewed and changes implemented if necessary. Learning and Performance measures the value of its training in the workplace with an evaluation form that is distributed at the conclusion of every course and by way of dialogue sessions one to two months following the conclusion of select courses. The form asks questions about the specific course and for suggestions regarding new courses and the dialogue focuses on the application of new skills and knowledge. Very few historical statistical data are available therefore longitudinal studies are not possible at this time. Facilities is beginning to collect data and expand measurement capabilities to other functional units. At this early stage of its development Facilities learning organization effort is fragile and requires unflagging vigilance much maintenance and continuous consistent and strong leadership. The primary elements for growth are already in place the realization by many employees that to be successful in the long-term Facilities must become a learning .
