Best Practives in Leadership Development & Organization Change 40. Mục đích của cuốn cẩm nang này là cung cấp cho bạn tất cả các yếu tố cần thiết và thiết thực làm thế nào để phát triển khả năng tổ chức, thực hiện một thay đổi tốt nhất và sáng kiến lãnh đạo trong tổ chức của bạn một cách hiệu quả và tốt nhất. | 360 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE customer who participated in the customer focus conferences has inquired how they might run a conference for their own customers. And the PDI distributor network has expressed similar interest. Although it is difficult to quantify the impact improving business results are clearly related to employee and managerial actions. Sales are running below planned growth due to the recession in the North American manufacturing economy. But operating profit is on or close to plan. Employees are showing evidence of understanding the business realities and are committed to doing their part to control costs reduce customer turnover and win new business. Going forward PDI will monitor progress through a variety of measures Future Measures for Monitoring Success Tracking progress against the baseline data gathered at the beginning of implementation Monitoring employee survey results Tracking the adoption of new customer contact behaviors via customer scorecards Following the turnover rate among employees which is expected to drop as a result of changed management practices Monitoring the rate of customer churn which is expected to slow as new customer contact behaviors build stronger ties to customers Measuring the new customer win rate also expected to improve as new product and service offerings coupled with differentiating actions and attitudes create a more compelling offering LESSONS RELEARNED Someone once observed that experience is recognizing the same mistake when you make it again. PDI s experience with large-scale change has proven again some familiar truths for managing change. What is noteworthy about PDI s change initiative is how it is engaging its people as a source of sustainable competitive advantage. Market advantage gained through technology product functionality geographic presence or financial positioning is easily matched by competitors in ever-decreasing cycle times. The one competitive .
