Best Practives in Leadership Development & Organization Change 42. Mục đích của cuốn cẩm nang này là cung cấp cho bạn tất cả các yếu tố cần thiết và thiết thực làm thế nào để phát triển khả năng tổ chức, thực hiện một thay đổi tốt nhất và sáng kiến lãnh đạo trong tổ chức của bạn một cách hiệu quả và tốt nhất. | 380 BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE Room temperature All individual heating systems in each room were cleaned and upgraded. Individual room thermostats were added with signage explaining how to adjust the temperature. Individual fans were provided as requested. Window darkening coating was placed on the interior of the windows. The return fresh air flow was increased to the pediatric unit. In addition the ventilation unit was replaced. 10 03 Staff sensitivity to inconvenience and staff attitude toward visitors Families were provided 20 percent cafeteria discount cards. 9 01 Parents choosing to stay with their child were given hygiene supplies. 9 00 A VCR was placed in every child s room with appropriate controls. 11 02 Please Do Not Disturb signs were placed in the unit. 1 02 All units had distributed welcome pamphlets and signs were updated . 5 03 Snack soda and juice vending machines were made available in an area conveniently adjacent to the pediatric floor. The changes that were instituted were measured by the results of the Press Ganey Report results from July 1 2003 to September 30 2003 see Exhibit . An increase in scores was shown in all five areas of the needs assessment. CASE 3 Point of Star-Cost and Quality Title Guidelines for the Use of Interventional Cardiology Medications in the Cardiac Catheterization Lab A Multidisciplinary Approach Project team leader Howard C. Cook Utilizing the principles of value analysis and evidence-based medicine a program was developed highlighting guidelines for the use of glycoprotein IIb IIIa inhibitors abciximab ReoPro eptifibatide Integrilin and the direct thrombin inhibitor bivalirudin Angiomax in interventional cardiology procedures. The goal of this project was to assure optimum patient outcomes and maximum financial efficiency. It was recognized that abciximab was utilized in approximately 60 percent of all cases involving these agents. This agent was also the most expensive of
