Managing Your Business with Outlook 2003 for Dummies 19. Trong cuốn sách này, các bạn có thể biết cách làm thế nào để tổ chức, lãnh đạo nhóm của bạn và doanh nghiệp của bạn bằng cách tạo ra các thủ tục cho các mục tiêu kiểm soát, thông tin liên lạc thông qua e-mail, kiểm soát bán hàng, hoạt động tiếp thị, nhiệm vụ, và chia sẻ thông tin. | Chapter 11 Applying Teamwork In This Chapter Organizing customers and suppliers lists Confirming sent e-mail Voting Organizing the customer support Controlling projects ike you your customers and coworkers want to make life easier and better. They want to keep the ball moving toward their goals not away from it. In this chapter you find out how to use Outlook s collaborative tools to move the ball toward the goal. You also discover how to avoid customer complaints due to unresolved and unshipped orders how to avoid phone calls asking Hey did you receive my e-mail and how to take a survey in a single e-mail. Using Outlook s collaborative tools you can determine how to achieve your objectives in fewer steps. Creating a Uniform Customers and Suppliers List Could you send a Happy New Year s card to your entire customers and suppliers list today This question is a good one to ask to determine how up-to-date your Contacts list is. Even small databases of 200 names involve regular updates and changes one person leaves the company another changes his phone number and yet another is promoted. Companies with large customer lists end up creating task forces at the end of the year just to update the company database. 162 Part III Handling Communication and Collaboration Another issue is where the list is located. Quite often the list is split up among the billing system the purchasing department and each salesperson s various archives Rolodex Pocket PC computers and even the business card forgotten in the top drawer . Without an updated database you can t communicate well with your customers. Here are a few possible solutions to this problem Use your Contacts list as your customer and suppliers database. Update any information as you receive it when working by yourself. Use your assistant s Contacts list as the company list. Create a rule that you send every new update you get such as a business card a phone call with new information or an e-mail to the assistant for database
