Creating the project office 22. This is a book about improving organizational performance by implementing a project office system that develops project management as a core competency and thus adds value to the organization. A project office consists of a team dedicated to improving the practice of project management in the organization. The improvement in organizational performance is achieved by obtaining more value from projects, making project management a standard management practice, and then moving the organization toward the enterprise project management concept | 188 Creating the Project Office management support PM library project management forums and PM fundamentals training. Then they measured participation on a monthly basis and worked to improve the level of service through analysis of this data. They also ran an end-user survey on a quarterly basis. One thing this report revealed was the high volume of demand for documentation and proposal generation support and PM methodology support. No demands for PM mentoring and coaching were realized. Status of the Local PMO. Bucero proceeded in a step-by-step process to staff the PMO. He started with two people then added two more at one-month intervals until he reached six people. He could increase the number of people because their actions demonstrated added value to the organization. They all focused on the DMS managing and elaborating proposals presentations methodology forms and templates . As soon as project managers felt supported and relieved of those tasks they indirectly began selling PMO services to the whole organization. Face-to-face feedback also provided a valuable mechanism to sell high-performing PMO services. Currently there are ten people on the team five DMS specialists two tool specialists one Quality specialist and two trainees . The focus going forward is to get more project managers involved in PMO activities and able to mentor and coach junior PMs. One key success factor has been to create a knowledge-sharing culture inside and outside the PMO. Project retrospective analysis is an ongoing and helpful activity for sharing case studies among project managers and team members. The forecast is to have two full-time project managers working with the program manager in the PMO delivering project management consulting services inside and outside the organization. The PMO Evolution Project management offices were started in different sites and countries but without common objectives. However the HP Consulting organization as a whole understood the tendency in
