Oracle CRM On Demand Dashboards- P3: There are many people I would like to thank as I sit here after having just penned the final chapter of this book. I am sure I will miss many specific people if I tried to list them all, but I am compelled to mention some specific supporters. | Chapter 1 Getting Started 17 FIGURE 1-6. Service Dashboard 18 Oracle CRM On Demand Dashboards design of these reports is similar in concept to the reports in the other dashboards. There is a heavy use of the Column Selector view and the overall design of the reports is simple and quite focused. The elements displayed on the Service Dashboard include a dashboard filter prompt four reports and a static text view. Service Dashboard Filter Prompt The Service Dashboard filter prompt contains only three fields Fiscal Quarter Fiscal Year and Service Request Status. The Fiscal Quarter and Fiscal Year fields filter all of the reports except for the Current Service Request Aging Analysis report. The Status filter applies to all but the Open Service Request Analysis report which is already filtered to only include service requests with an open status. Open Service Request Analysis The Open Service Request Analysis report provides a breakdown of the number of open service requests by one of four different groupings. By selecting a value in the column selector you change how the pie chart segments the closed revenue data. The options are Priority Source User Name and Area. Clicking the chart takes you to the Open Service List report which is one of the Quick List reports in the Prebuilt Reports library. Current Service Request Aging Analysis The Current Service Request Aging Analysis report draws a horizontal bar chart to analyze the age of your service requests. The metric on this report is the average number of days that service requests have been open. The column selector allows you to analyze the average service request age by priority area and source. Clicking the chart here also takes you to the Prebuilt Open Service List report. Team Service Analysis Like the other Team reports this one provides managers a means of examining a number of different metrics for each of their subordinates. In this case the Column Selector view modifies the metric that is analyzed by the .
