Chapter 2. Organizational Behavior. An organization consists of individuals with different tasks attempting to accomplish a common purpose. (For a business, this purpose is the creation and delivery of goods or services for its customers.) | 0-hapier Organizational Behavior An organization consists of individuals with different tasks attempting to accomplish a common purpose. For a business this purpose is the creation and delivery of goods or services for its customers. Organizational behavior is the study of how individuals and groups perform together within an organization. It focuses on the best way to manage individuals groups organizations and processes. Organizational behavior is an extensive topic and includes management theories and practices of motivation and the fundamentals of organizational structure and design. From the smallest nonprofit to the largest multinational conglomerate firms and organizations all have to deal with the concept of organizational behavior. Knowledge about organizational behavior can provide managers with a better understanding of how their firm or organization attempts to accomplish its goals. This knowledge may also lead to ways in which a firm or organization can make its processes more effective and efficient thus allowing the firm or organization to successfully adapt to changing circumstances. This chapter will help you better understand the theories and structures of organizational behavior. The chapter begins by discussing some of the basic characteristics of managers and management. It then 18 TLFeBOOK Organizational Behavior 19 describes some of the popular theories and practical applications related to motivation and helps answer the question What motivates employees and why does it motivate them The chapter then examines some of the fundamentals of organizational structure and describes ways in which organizational structures differ from one another. Finally it discusses a few methods by which organizations can control processes and outcomes. MANAGEMENT As discussed in the next chapter Leadership and Team Building management used to be focused on direction and control. Now it is more involved with support and facilitation and the evolving notion of the
