The Communication Problem Solver 2. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | Foreword Each chapter in The Communication Problem Solver examines a vital component of communication. You will learn how to improve your leadership communication skills including handling difficult situations questioning abilities feedback techniques and more. I think busy managers will find Chapter 6 How to Break the Judging Habit particularly unique and valuable. In my current work as a diversity consultant communication is crucial because language and culture add to the challenges of building trusting and lasting relationships. An added bonus of this book is that the knowledge you acquire will benefit you well beyond the business world. If you can communicate expectations ask appropriate questions and avoid judgment your business as well as personal relationships are likely to improve. I know you will find The Communication Problem Solver well worth your time. May you always communicate with clarity Michael Soon Lee MBA Diversity Consultant Author Black Belt Negotiating and Cross-Cultural Selling for Dummies x Preface If you were to think about your work communication issues what would they be Are you paying attention to the uh-oh feeling in your gut when tension arises among people at work Or do you ignore your intuition about these communication challenges and hope they will go away on their own As a professional speaker management trainer consultant and former manager I have worked with leaders from all over the world. They have ranged from potential managers to the most senior executives and officers. All had professional competence and were committed to their organizations success. These managers work hard to continually expand their knowledge and skills. Yet no matter what management topic we address communication is usually the underlying problem. When a manager has difficulty giving feedback coaching or delegating it most often is due to people problems challenges the manager would rather avoid or does not know how to handle. Regardless of where they .
