A / Aims and Objectives : By the end of the lesson , Ss will be able to write a complaint letter with the right format and language . B / Teaching aids : Text books , boards , chalks . C / Procedure : 7 min I / Warm up : Ordering - Write the five main parts on a complaint letter on the board . 1. Politeness 2. Complication 3. Resolution 4. Action 5. Situation - Ask Ss to guess the correct order of a complaint letter and write them on the board . - Have them open. | Period 41 lesson 5 write A Aims and Objectives By the end of the lesson Ss will be able to write a complaint letter with the right format and language . B Teaching aids Text books boards chalks . C Procedure 7 min I Warm up Ordering - Write the five main parts on a complaint letter on the board . 1. Politeness 2. Complication 3. Resolution 4. Action 5. Situation - Ask Ss to guess the correct order of a complaint letter and write them on the board . - Have them open their books and check their results. Then give correct order 1. Situation 2. Complication Look at the board . - Read and guess the order of the letter . - Read their predictions . - Open their books and compare . 15 min 3. Resolution 4. Action 5. Politeness. Explain what Ss have to do in each section What you write if the first section - Situation state the reasons for writing . Complication mentions the problem . Resolution makes a suggestion . Action talks about future action Politeness ends the letter politely II Pre - writing 1. Vocabulary pre - teach - Complain v - complaint n express dissatisfaction . - Truck n strong lorry for heavy goods . - Fly n two - winged insect - Response v make an answer - Break v pause or interval at work . - Write down their note books . - Listen and answer - Listen and repeat in chorus and individually . - Guess its meanings Checking technique What and where and copy . 2. Set the scene Mr Nhat wrote a complaint letter to the direction of L P company in Ho Chi Minh city . the five sections of the - Play games . letter are not in the right order - Ask Ss to work in pairs to order the letter . - Call on some pairs to read the letter with the correct - Listen to the scene . order aloud . - Work in pairs to - Give feed back and answer key order the letter . 1. Situation I am writing The north . - Read their answers 2. Complication When the truck flies . 3. Resolution I would suggest leaving. aloud . 4. Action I look forward your company . - Read the correct 5. Politeness .
