Designing a Microsoft SharePoint 2010 Infrastructure Vol 2 part 21. This course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to large environment. While they may have implemented a SharePoint deployment, they have limited experience in designing a SharePoint infrastructure. They likely work as a senior administrator who acts as a technical lead over a team of administrators. Members of this audience should have at least 6 months experience with SharePoint 2010. | Designing a Maintenance and Monitoring Plan 13-5 Documentation Detailed documentation simplifies monitoring and maintenance throughout the hierarchy. It ensures that the maintenance and monitoring processes that you define are repeatable. It is also easy to review and update the details of your maintenance and monitoring plan if you document it. Documenting the plan is especially important in large hierarchies where there can be many SharePoint 2010 administrators and other IT teams all working to meet SLAs for the IT infrastructure. When you design your maintenance and monitoring plan you should liaise with other IT teams such as the teams that are responsible for the following services Active Directory directory service Internet Information Services IIS Microsoft SQL Server SharePoint 2010 relies on all of these services so you must ensure that your maintenance and monitoring plan incorporates any tasks that are necessary to maintain and monitor them. You can provide the plan document to the SharePoint 2010 administrators who are responsible for maintenance. Your plan should include Which tasks to perform. How to perform each task. How often to perform each task. Who should perform each task. Who should update and maintain the necessary documentation. Additional Reading For a sample SLA see Appendix B Sample SLA at http fwlink LinkID 200910 clcid 0x409. MCT USE ONLY. STUDENT USE PROHIBITED 13-6 Designing a Microsoft SharePoint 2010 Infrastructure Planning for Quality Assurance Quality assurance Focuses on improving and stabilizing the service Minimizes issues that lead to server interruptions Is part of an overall service management framework IT Infrastructure Library Microsoft Operations Framework Key Points QA refers to a program for the systematic monitoring and evaluation of the various aspects of a service to ensure that you meet agreed standards of quality. QA programs vary but they focus on improving and stabilizing the service that .
