Persist! stationery store. Rather than using them for missed calls, fill one out every time you make or receive a phone call. Jot down the name of the person, the date, and the gist of the call, including any agreed actions. You can then file these by date, or at the end of the day file them by project. Going MAD It’s true, as the Chinese say, that the journey of a thousand miles begins with a single step, and that most large goals are reached little by little. However, it’s also true that sometimes we feel we are making so little.