The interviewer should listen for times when the candidate willingly offered ideas or solved problems without being asked. Also, the tone in which the candidate offers her ideas is very important. Is the candidate’s tone helpful? Or is the candidate describing a time when she offered advice or input to someone in a way that might sound demeaning or arrogant? Here’s an example: “I told Joe that the best way to do the job was to open the port before he started the process. I told him, but he didn’t listen to me. It could have saved him.
