Relationships building and sustaining of, 12, 66, 67, 68–71, 74, 82 flexibility in, 102 management of, 129–130 role in organizational savvy, 80 Rescuing behavior, 61–62 Resentment, as self-defeating emotion, 21 Resilience, as self-management competency, 12, 42–45 assessment of, 42–45, 50, 166 Resistance, 120, 124–125 Resumes, fraudulent or misleading