In an economic climate of slow and cautious growth, IT is under intense pressure to manage costs and ensure that spending is well aligned with business drivers. Essentially, IT is being asked to run itself as a business — allocating resources where they will generate the most value while minimizing resources from nonproductive areas. | Written and provided by Global Knowledge Expert Reference Series ofWhite Papers 10 Steps to Modifying User Behavior to Reduce IT Costs 1-800-COURSES White Paper 10 Steps to Modifying User Behavior to Reduce IT Costs Stevie Sacks Enterprise Architect CA Executive Technology Advisors February 2006 Table of Contents How to Use This Paper .3 Step 1 Document Step 2 Document Service Traditional IT Application Service Nontraditional Consumer-Usage Step 3 Align Services with Business Aligning Services With Financial Aligning Services to Corporate Aligning Services for Increased Things to Keep in Mind .6 Step 4 Price Price Price Cost Cost Allocation of Usage x Total Budget .7 Step 5 Measure Resource Usage or Usage Inventory Mixed Step 6 Define a Service Step 7 Provision Services by Automating Step 8 Provide Business with Visibility Into Service Step 9 Provide Self-Help and Self-Service Alternatives .12 Step 10 Provide Tools to Support Services and Measure Customer Satisfaction .13 Additional Conclusion .14
