CAPM®: Certified Associate Project Manager; certification offered by PMI; requires less experience than PMP®. Capability: the functionality of the specified system. Cause-and-effect diagram: combines brainstorming and concept mapping to identify and consider a range of causes and impacts relative to a problem; also referred to as a fishbone diagram or an Ishikawa diagram. | Global Knowledge Expert Reference Series ofWhite Papers The Executive Guide to Business Analyst and Project Management Terminology 1-800-COURSES The Executive Guide to Business Analyst and Project Management Terminology Introduction Project management has been increasing in visibility both inside and outside the executive office. Now with the emergence of business analysis as an independent field understanding and using the correct terminology is more critical than ever. This glossary is a guide to the most commonly used business analysis and project management terms. It is designed to help you better communicate with business analysis and project management professionals. Glossary of Terms 3-Pass approach method of finding the critical path by working through calculations on the network three times forward backward and once again to calculate the activity and network flexibility float . Acceptance one of four possible strategies for response planning with regard to an identified risk indicates the impact of the risk that can be tolerated at its identified level. Active visible observation observing in a way that interacts with those being observed ie asking questions and having others describe what they are doing and why . Activity component of work performed during the course of a project also called a task. Activity diagram dynamic modeling technique used to show activities and decision points and the roles assigned to them. Administrative closure the activities of the project team necessary to collect project records analyze project success or failure gather lessons learned and archive project information for future use performed when a project ends when a project is terminated before work is complete or at the end of each project phase. Administrative closure process includes perform product verification complete final project performance reporting obtain formal acceptance of project perform lessons learned create project archives .