Chất lượng cuộc sống của bạn là chất lượng của thông tin liên lạc của bạn. (với chính mình cũng như với những người khác) | 8 25 2008 INSTITUTE OF ACCOUNTING AND BUSINESS MANAGEMENT ORGANIZATIONAL BEHAVIOR Luu Nhat Huy MBA o The quality of your life is the quality of your communication. with yourself as well as with others . Anthony Robbins Organizational Behavior - Luu Nhat Huy 1 8 25 2008 What is communication Message Sender Encodes Medium Message Receiver Decodes Feedback Organizational Behavior - Luu Nhat Huy Non-verbal communication o Types of non-verbal communication Kinesics body languages o Dressing posture body movement . Para-language voice o Tone speed loudness . Environment o Design light color . Chronemics o Usage and interpretation of time Proxemics communication distance o Close 15-45cm personal 45-120cm social public over Haptics touch o Handshake kiss . o Look at the examples Hand gesture Body eyes movement Organizational Behavior - Luu Nhat Huy 2 8 25 2008 Types of media o Oral communication Pros visual image immediate feedback . Cons less preparation weak evidence mem loss . o Written communication Pros info intensity evidence . Cons long documents time for reading non-verbal factors . o Electronic communication Pros fast mass cheap . Cons risk of wrong rcpt virtual emotions . o Mix communication Organizational Behavior - Luu Nhat Huy How we perceive things Theo khuôn mẫu stereotyping Theo sở thích interests Có chọn lọc selective Theo kỳ vọng expectation Giả định tương tự projection Ex stereotyping Organizational Behavior - Luu Nhat Huy
