Performance management is a strategic and integrated process that delivers sustained success to organizations by improving the performance of the people who work in them and by developing the capabilities of individual contributors and teams. Apart from any fair dealing for the purposes of research or private study,or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means,with the prior permission in writing of the publishers. | Performance Management Performance Management Key strategies and practical guidelines Second edition Michael Armstrong First published in 1994 Second edition 2000 Apart from any fair dealing for the purposes of research or private study,or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publica- tion may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic repro- duction in accordance with the terms and licences issued by the CLA. Enquiries con- cerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: Kogan Page Limited Kogan Page Limited 120 Pentonville Road 163 Central Avenue, Suite 2 London N1 9JN Dover NH 03820 UK USA ' Michael Armstrong, 1994, 2000 The right of Michael Armstrong to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. British Library Cataloguing in Publication Data A CIP record for this book is available from the British Library. ISBN 0 7494 2628 4 Typeset by Saxon Graphics Ltd, Derby Printed and bound in Great Britain by Clays Ltd, St Ives plc Contents 1 The Basis of Performance Management 1 Background 1 Performance management defined 1 Principles of performance management 6 Performance management as an integrative process 8 Performance management, not performance appraisal 10 The process of performance management 12 Conclusion 13 2 The Performance Management Process 14 A conceptual model 14 A basic, practical model 15 Performance management as a process 15 Organizational and individual contributions 21 3Performance Planning 23 The planning process 23 Performance agreements: content 25 Drawing up the plans 30 Evaluating the performance planning process 32 4 Defining Objectives and Performance Standards 33 Objectives 33 Performance standards 39 5 Defining Capability .
