Quick Hits resulted from years of work with a variety of companies in a variety of industries. Each work experience, each project, and everyone with whom I worked contributed in some way to the identification of, and experience with, the ten "Surgical Strikes." | Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance by Kelvin F. Cross ISBN:0814472060 AMACOM © 2004 (274 pages) This author proposes that results can be achieved easily by performing "surgical strikes" on specific areas that need improvement; the book sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each. Table of Contents Quick Hits—10 Key Surgical Strike Actions to Improve Business Process Performance Chapter 1 - Quick Hits Through Surgical Strikes Chapter 2 - Where to Strike Chapter 3 - How to Strike Chapter 4 - Strike 1: Unclog the Workplace Chapter 5 - Strike 2: Eliminate Work Chapter 6 - Strike 3: Streamline the Workflow Chapter 7 - Strike 4: Reclaim Lost Time—Utilize Capacity and Expand Capability Chapter 8 - Strike 5: Redistribute the Work Chapter 9 - Strike 6: Manage Fluctuations in Work Volume Chapter 10 - Strike 7: Focus the Flows Chapter 11 - Strike 8: Link and Learn—Unclog the Flows of Knowledge Chapter 12 - Strike 9: Show the Results Chapter 13 - Strike 10: Implement Customercentric Teams Chapter 14 - Conduct the Strike(s) Appendix A - The Ten Surgical Strikes Notes Index List of Figures List of Tables List of Sidebars Back Cover Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it’s re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it’s usually such a huge undertaking that it’s more work than it’s worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing "surgical strikes" on specific areas that need improvement, without turning the entire thing into a "science project." And now his method is available for anyone seeking to streamline process structures. Using case studies from companies including AT&T, GE, and Weight Watchers International to .
