Negotiation parties rush to reach an agreement, may have ignored important constituencies and then the agreement faces extreme difficulties in the implementation phase. | When the Discussion Gets Stalled or Heated Chapter 9 Outline Conflict Defined Conflict Resolution Approaches PURRR Procedure Responding to Conflict Handling Impasse Conflict as a Choice Point Identify Compatible Interests Handling Deception Gender Differences Conflict Defined To be in opposition To be contradictory An open clash between two opposing groups Synonyms: Discord Dispute Struggle Resist Conflict Resolution Approaches Fast-Slow Approach Negotiation parties rush to reach an agreement, may have ignored important constituencies and then the agreement faces extreme difficulties in the implementation phase Slow-Fast Approach Negotiations are conducted slowly to ensure that the final agreement is responsive to major constituents providing greater speed in implementation Slow-Slow Approach Time is taken to consider, select and apply solutions PURRR Procedure Pause when formulating judgment Understand what was meant by actions or words Reflect on information and ask for additional . | When the Discussion Gets Stalled or Heated Chapter 9 Outline Conflict Defined Conflict Resolution Approaches PURRR Procedure Responding to Conflict Handling Impasse Conflict as a Choice Point Identify Compatible Interests Handling Deception Gender Differences Conflict Defined To be in opposition To be contradictory An open clash between two opposing groups Synonyms: Discord Dispute Struggle Resist Conflict Resolution Approaches Fast-Slow Approach Negotiation parties rush to reach an agreement, may have ignored important constituencies and then the agreement faces extreme difficulties in the implementation phase Slow-Fast Approach Negotiations are conducted slowly to ensure that the final agreement is responsive to major constituents providing greater speed in implementation Slow-Slow Approach Time is taken to consider, select and apply solutions PURRR Procedure Pause when formulating judgment Understand what was meant by actions or words Reflect on information and ask for additional information Reinterpret by applying an alternate explanation Redirect conversation toward goals Responding to Conflict Maintain even disposition Ask clarification questions Delay with process not contention Seek advancement on less contentious issues and return to others later Reposition or frame in positive, mutual-gain terms Frame differences as natural Find common ground through value linking Emphasize what has been accomplished Encapsulate conflict issues Avoid petty issues Meet halfway Handling Impasse Take a break to develop strategies Define cost consequences if agreement is not reached Reconsider outcomes to be accomplished Lower your dependence on them and increase their dependence on you Break problem into smaller parts If impasse is on substance, focus on process – how to proceed from here If impasse is on process, try the shared text approach Keep power in your pocket (. attorney, credible reference) Keep the door open Conflict as a Choice Point Explore whether conflict .
