I was one of the original divisional quality directors at Motorola chartered with developing, training, and deploying the culture and methods of Six were able to reduce costs, improve efficiencies, and maximize customer satisfaction in all operations. Within the manufacturing operations, we reduced the cost of sales by 30 percent. In administrative and service functions, we reduced cycle times and cost by as much as 90 percent. In 1990 and 1991 our division was used as the internal benchmark for service and administrative quality | DEMYSIJEÏlhJG SIX SIGMA Company-Wide Approach to Continuous Improvemer Alan Larson Demystifying SixSigma This page intentionally left .
