Tham khảo tài liệu 'market leader upper intermediate coursebook phần 9', ngoại ngữ, kỹ năng đọc tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 6 Risk Skills Exercise c page 51 Manager A You are not in favour of sending the executives to the area. You think the risk is too great. They could be kidnapped or war could break out at any moment. Both executives are your personal friends and you fear greatly for their safety. If they did go the company would have to hire an armoured car for them at great cost. Try to persuade your colleagues to give up the idea of sending them. 3 Building relationships Skills Exercise D page 27 Sales Manager You are sales manager for a sports goods company. You are at a conference and see someone who you met briefly last year at a trade fair. a Reintroduce yourself. b Find out if the person is interested in becoming an agent for your company. 8 Team building Case study page 74 Director one Leader of meeting You want to get rid of Nigel Fraser by asking him to resign. You do not think he is a suitable person to manage the sales team. replace him with a new person from outside the company. The new manager would have a fresh approach to the team s problems. have more meetings and weekly sales reports. reorganise the sales team into mini-groups for example all plasma sales staff working together. Commissions would be based on sales targets set for each mini-group. think of other suggestions for improving the performance of the team. 11 Crisis management Case study page 99 Directors Titan Stores Your objectives are a to defend Titan Stores reputation. b to explain what you are doing to deal with the crisis. c to handle the journalists questions. Your team will be lead by the Chief Executive of the company and could include Director of Public Relations Director of Human Resources Head of Legal Department Marketing Director Consultant crisis management firm . 1 Hold a meeting to discuss what actions you will take to deal with the situation. 2 Try to predict what questions the journalists will ask and prepare answers to them. You may be surprised by some of their questions as they have
