Tham khảo tài liệu 'telephone english phần 9', ngoại ngữ, ngữ pháp tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Apologize Solve problems I m really sorry. I m afraid that . 1 do apologize. I ll send . I ll check . 1 11 call you back . Complain I m calling to complain about . The items were late don t work are wrong . I d like a . Handle complaints Let me see what I can do about this. Do you have a reference number for it I see. I understand. I ll call our warehouse. So the order was a week late . I m sorry but Sell I m calling to tell you about introduce . Would you be interested . Can I ask how you heard of US Did someone recommend US to you The problem with . Because of . We offer . I ll send you a brochure and then call you again early next week. Phrase bank 87 Answer key 1 Answering the phone A Person 1 Main receptionist greets the caller says her company s name Person 2 Sales receptionist says her department s name offers help Person 3 Vitale Marini says his name greets the caller B IT 2 F 3 F 4 T c 1 Good morning. 2 Hello. 3 Can 1 help you 4 Can I speak to 5 speaking 6 It s 2 Making and taking calls A Call 1 Call 2 Call 3 Does the person who answers know the caller N Y Y Does the caller want to speak to the person who answers N Y N B The listening contains phrases 1 2 4 6 7 9 10 11 13 14 c Answer the phone 1 3 10 Offer help Ask who s calling 2 5 6 13 Ask to speak to someone 4 8 12 14 Say who you are 7 9 11 D 1 Can 1 help you 2 Thisjs Midori. 3 CanJ speak to Walter 4 Is Eric there 5 It s Ann at A1C computing E 1 Is 2 Arc 3 Do 4 Have 5 Can Id 2 e 3a 4c 5b F 1 Good morning. Can 1 help you 2 Hello. Can you put me through to Vitale please 3 Certainly. Can 1 have you name please. 4 Yes it s Walter Geiger. 5 One moment Mr Geiger. 6 Hello. Vitale speaking. 7 Hi Vitale. It s Walter. 8 Oh hello Walter. 9 Do you have a second or do you want me to call later 10 No now is fine. 3 Reasons for calling A a apply for a job b arrange a course c make a complaint d place an order e query an invoice f request a catalogue B Human Resources - apply for a job - call 4 After sales - make a .
