Tham khảo tài liệu 'email english by paul emmerson phần 9', ngoại ngữ, ngữ pháp tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Complaints and apologies Complaining customer Open I am writing . . in connection with my order FS690 which arrived this morning. . to complain about the quality of a product I bought from your website. . to complain about the poor service we received from your company. . to draw your attention to the negative attitude of some people in your customer services section. Complaint Our order dated 16 September clearly stated that we wanted 1 000 items however you . The goods were faultyfdamaged in poor condition. There seems to be an error in the invoice a misunderstanding. The equipment I ordered has still not been delivered despite my phone call to you last week to say that it is needed urgently. The product Ỉ received was well below the standard I expected. To make matters worse when I called your company your staff. Request for action Please replace the faulty goods as soon as possible. We must insist on an immediate replacement full refund. Unless Ỉ receive the goods by the end of this week I will have no choice but to cancel my order. Close Ỉ hope that you will deal with this matter promptly as it is causing me considerable inconvenience. Apologising supplier Open 1 am writing in relation to your recent complaint. Apologising I was very concerned to learn about. Please accept my sincere apologies. 1 would like to apologise for the inconvenience you have suffered. Denying responsibility We appreciate that this has caused you considerable inconvenience but we cannot accept any responsibility in this matter. Promising action Can you leave it with me I ll look into the matter and get back co you tomorrow. I have looked into the matter and . 1 have spoken to rhe staff involved and . We will send replacement icems give you a refund immediately. I can assure you that this will not happen again. We re having a temporary problem with . We re doing everything we can to sort it out. Compensation To compensate for the inconvenience we would like to offer you . Close Thank .
