Ebook: Communication Skills

What is Communications?Ability to convey ideas and information in informal and formal situations, using either written or oral the ability to listen effectively and actively solicits information. What is a Team? A group of people with complimentary skills who are committed to common goaland approachfor which they hold themselves and each other accountable. | Global CyberSoft Communications Skills Workshop Prepared by Don Le Date Jan 16 2003 Estimated Duration 3 hours October 15 2009 Confidential 1 S-lobcl CyberSfift Contents Why Communication Is Important o Tips When Communicating 5 Levels of Listening Empathic Listening Listening The Art of Understanding Others Expressing Yourself Tips For Improving Presentation e Practices October 15 2009 Confidential 2 Gbbel CyberSfift Why Communications Is Important Affects the quality of relationships and consequently own lives Live longer believe it or not Happier lives Have a lower incidence of serious illnesses Build maintain important connections with others What is Communications Ability to convey ideas and information in informal and formal situations using either written or oral communication. Includes the ability to listen effectively and actively solicits information October 15 2009 Confidential

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