Rapid handling of the returns of industrial articles | Qualität Ä Umwelt Management ö System PB-Nr Returned goods Process owner Fr. Hihn Elke Process purpose and target Rapid handling of the returns of industrial articles Interfaces Supplier Process input Customer over sales field service customer service product load quantity cancelling reason Customer Process output Customer Credit note Überwachung Kennzahlen Quality Turn-around time from incoming goods to termination Environment Issued by Date of release Version Page Fr. Hihn Oktober 02 1 1 4 t __ PB-Nr Qualität 1 IUWIC1L Returned goods Management System Flow process documentation competence Date of release Oktober 02 Version 1 Issued by Fr. Hihn Page 2 4 PB-Nr Returned goods Documents Responsibility Shipment papers Special rework list Special rework list Special rework list Special rework list Special rework list Special rework list Customer service sales Sales Shipping department Indoor sales Production Lab. Production Coating-Tec Several departments Return goods document Sales Compensation Sales Date of release Version Oktober 0 laim Work 1 Sales Issued by Fr. Hihn Page 3
