Trong những điều khoản này, vấn đề mà các công ty dầu đã mở rộng hoạt động của họ vào nước sâu và siêu nước sâu thăm dò và sản xuất liên quan đến việc phù hợp với thói quen được thiết lập trong phân tích quyết định và các hoạt động khác (cho dù là chính thức hóa vào hệ thống được hệ thống hóa hoặc không) với các đặc điểm của kinh doanh mới. | 110 Innovation and firm strategy customer contacts over distance banking channels increased by 34 per cent from 95 million in 2001 to 128 million in 2002. Some 35 million of these were logons by Société Générale s 675 000 Internet bank clients and nearly 41 million contacts were made by million bank clients using the telephone bank. Distance Banking over Electronic Media - the Creation of Minitel Banking In the early 1980s France became the first country to launch a télétel system. The French system was connected to a Vidéotex network and it consisted of three principal components the minitel terminal an access network with servers and France Télécom s system Kiosque Télétel for payments. All the French banks utilized this system to provide certain types of information to their clients. In 1984-85 Société Générale launched a test service that gave its clients the possibility to check the balance on their bank accounts. In 1987 the bank added the option to make transfers between the client s own bank accounts. In 1989 Société Générale added a telephone bank service to the minitel service. The bank used France Télécom s system audiotel to provide a 24-hour and seven-day-a-week service for its customers. The audiotel included a kiosque audiotel which included in the user s tariff the cost of communication and a payment to get access to the service. In 1989 the telephone server was administrated by another firm. This firm played the role of a distributor that supplied the interface between the bank and the clients and the corresponding technologies. The bank transmitted to the other firm the information about the clients accounts. At the same time the number of minitel clients increased steadily and reached 120 000 by 1990. This created bottlenecks in the server and Société Générale decided to add new servers as the demand increased. Possibilities to expand the services were discussed. In 1993 a meeting of chief executives decided not to offer stock market .
